Refund policy
Eligibility for Refund:
- Refund requests must be made within 30 days of the original purchase date.
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when it was received.
- How to Request a Refund:
- To initiate a refund, please contact our customer service team at info-ae@happypet.biz or +971 565475071 with your order number and a brief explanation of the reason for the refund.
- Verification Process:
- Our team will review your request and may ask for additional information or evidence, such as photographs, to assess the product's condition.
- Approved Refunds:
- Once your refund is approved, it will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
- Shipping Costs:
- Customers are responsible for shipping costs associated with returning the product unless the return is due to an error on our part or a defective product.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, including any associated shipping costs.
- Changes to Orders:
- Once an order is placed, we are unable to make changes. Please double-check your order before confirming the purchase.
- Contact Information:
- For any questions regarding our refund policy or to initiate a refund, please reach out to our customer service team at info-ae@happypet.biz or +971 565475071.