Frequently asked questions

Dubai: Express 4 Hours (AED 30) when you order before 3 pm, Monday to Saturday, for orders up to 5 kg. Same Day (AED 25) when you order before 11 am, for orders up to 10 kg, or AED 35 for orders from 10 kg to 20 kg.

All UAE: Standard delivery (AED 20, free over AED 200) when you order before 2 pm, Monday to Saturday. Delivered in 1 to 2 working days.

Yes. Standard delivery covers all seven emirates. Express 4 Hours and Same Day are for Dubai addresses only.

They only appear when every item in your basket is in stock at our Dubai office and your address is in Dubai. Larger bags (12.5 kg, 15 kg and 20 kg) always go on Standard delivery.

We don't dispatch on Sundays or public holidays. Orders placed on Saturday afternoon or on Sunday go out on Monday.

Standard delivery can take 72 to 96 hours around public holidays or if the address is incomplete. Please check your address and mobile number, as our couriers call on arrival.

Yes, when the items are in stock. Our office is at Saheel Tower 1, Office 601, Al Nahda 1, Dubai. Open Monday to Friday 9 am to 5 pm and Saturday 9 am to 2 pm. Please message us on WhatsApp before you come so we can have your order ready.

Credit and debit cards (Visa, Mastercard, American Express), cash on delivery, and Tabby, which splits your order into 4 interest-free payments.

Yes, all prices include VAT.

Once an order is placed we're unable to change it, so please check your basket before confirming.

Yes, within 30 days of purchase. The product must be unused, in its original packaging and in the same condition as received. Contact us at care@happypetgulf.com or 056 547 5071 with your order number and the reason. We may ask for photos.

Return shipping is paid by the customer, unless the return is due to our error or a defective product.

Approved refunds are processed within 7 to 10 working days and credited to your original payment method.

Contact us straight away and we'll arrange a replacement or refund, including any shipping costs.

Save 5% on your first subscription order and 10% on every delivery after that. There is no minimum number of orders. We email you 3 days before each order, and you can skip, change or cancel anytime from your account. See how it works.

Subscriptions need a saved card so each delivery can be processed automatically. For one-time orders, all our usual payment options are available.

Our free rewards programme. You earn points for every dirham you spend and redeem them for discounts on future orders. Join the club.

In Wehringen, Bavaria, Germany. The family business has been producing food since 1765, and Happy Dog and Happy Cat have been made there for over 50 years. Up to 80% of the ingredients come from the region around Augsburg.

No. As a matter of principle, Happy Dog and Happy Cat contain no artificial colours, flavours or preservatives, and the recipes are GMO-free.

Meat and fish are the main ingredients. In Happy Dog dry food, up to 90% of the total protein is animal protein. Depending on the recipe, Happy Cat food contains up to 88% animal protein.

It's the nutrition concept behind every recipe: high-quality animal protein as the main ingredient, combined with selected herbs, valuable oils, easily digestible carbohydrates and fibre, to give a balanced, species-appropriate diet.

A special active ingredient formula that covers five key needs in one food: regulated digestion, a strong immune system, urinary tract support, heart health (with taurine) and healthy skin and coat. No supplements needed.

Using the Thermostufenmix® process. The mix is gently pre-treated with steam for about an hour, shaped into kibble at a minimum of 90°C, then dried for 22 minutes at 125°C to a maximum moisture of 12%. The kibble then passes metal detection and laboratory checks before packing.

It depends on your pet's age, size, activity and any sensitivities. Message us on WhatsApp with a few details and we'll recommend the best match.

Follow the feeding guide on the pack, based on your pet's weight. If your pet is very active, overweight or has special needs, message us and we'll help you adjust.